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Case 02 / Service operations
Fieldwork OS
2.4×
faster quote turnaround
Engagement
- Service design
- Design system
- Web application
Shipped / 2025
01 / Challenge
Quoting, scheduling, and job evidence lived in separate systems, causing repeat entry and slow customer follow-up.
02 / Approach
We mapped the field journey around unreliable connectivity and built a resilient interface with progressive sync and reusable job templates.
03 / Outcome
Crews could move from site visit to approved quote in one guided flow, while operations gained a clean view of every active job.
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