Nexus Fleet

01 / Challenge

Dispatchers were coordinating routes across fragmented tools, turning every delay into a chain of calls, tabs, and manual updates.

02 / Approach

We shaped a single exception-first workflow, prototyped it with operators, then built a real-time command surface with role-based views.

03 / Outcome

The new workspace made the next action visible at a glance and created a shared operational language across dispatch and support.